If you'd like to send us an instrument for purchase or trade-in, here are a few packing tips:

• Loosenthe strings slightly, but not so much that the bridge comes loose.
• Make sure the guitar cannot move inside the case, especially near the headstock. If it can, fill any gaps tightly with padding, such as paper.
• Please do not pack keys or other metal objects loose in the suitcase; they can cause unsightly scratches or even chips in the paint. If necessary, put them in a bag and seal it shut—that way, nothing will go wrong.
• The guitar or case must not be able to move around loosely inside the box. Fill any empty spaces between the box and the case tightly, for example with paper.
• Be sure to pad the corners of the suitcases inside the box well with paper or something similar.
• Large boxes are often available at bike or TV stores. If all else fails, we’d be happy to send you a box along with packing materials.
• When you drop off the package at DHL, make sure that its length does not exceed 1.20 meters. If the package is longer than 1.20 meters, it is considered oversized cargo, which is significantly more expensive.
• With DHL, a package is generally insured for up to €500. However, you can add additional insurance coverage of €2,500 or even €25,000 for just a few euros.