RockWall Guitars does not have regular business hours.
Just give us a call or send us an email to schedule an appointment.

The prices listed are, of course, final prices; there are no additional charges other than any Shipping costs No additional costs.

Since we primarily deal in used instruments, we apply the differential taxation method in accordance with §25a of the German Value Added Tax Act (UStG); however, this should only be relevant to those of you who are businesses. The value-added tax is included in the price but is not shown separately on the invoice.

If, in rare cases, a product is included to which the differential taxation does not apply—these are typically new products—this will be indicated in the product description.

As a rule, the instruments are shipped via DHL. Upon request, other shipping companies can of course be arranged.

When placing an order, simply make an advance bank transfer to our account. In exceptional cases, cash-on-delivery shipments are also possible. We do offer PayPal, but we are reluctant to do so because of the high fees that you end up paying.

We accept cash payments here on site.

You can find shipping costs, delivery times, and pricing information at this point.

If you'd like to send us an instrument for purchase or trade-in, here are a few packing tips:

• Loosenthe instrument's strings slightly, but not so much that the bridge comes loose.
• Make sure the guitar cannot move inside the case, especially near the headstock. If it can, fill any gaps with padding, such as paper.
• Please do not pack any loose keys or other metal objects in the suitcase; they can cause unsightly scratches or even chips in the paint. If necessary, put them in a bag and seal it shut—that way, nothing can go wrong.
• The guitar or case must not be able to move around freely inside the box. Fill any empty spaces between the box and the case tightly, for example with paper.
• Be sure to pad the corners of the suitcases inside the box well with paper or something similar.
• Large boxes are often available at bike or TV stores. If all else fails, we’d be happy to send you a box along with packing materials.
• When you drop off the package at DHL, make sure that its length does not exceed 1.20 meters. If the package is longer than 1.20 meters, it is considered oversized cargo, which is significantly more expensive.
• With DHL, a package is generally insured for up to €500. However, you can add additional insurance coverage of €2,500 or even €25,000 for just a few euros.

If a guitar is marked as “reserved,” this means that we are currently waiting for payment for the instrument or that the customer is picking it up from us. If no payment has been received, it is possible that the instrument is still available for purchase.

So if you're interested in the instrument, let's Message be sent.

Purchases and Trade-Ins:
Of course, we also buy guitars and basses or accept them as trade-ins.

Of particular interest here are Rickenbacker, Gretsch, Fender, Gibson, Duesenberg, and Taylor.
Unfortunately, we generally do not buy amplifiers, low-priced guitars, or acoustic guitars.

If you'd like to sell or trade in a guitar or bass, please send RockWall Guitars an email with your asking price. Please understand that, as a dealer, I cannot pay list prices but only the standard dealer purchase prices.

Commission:
With a consignment sale, RockWall Guitars handles the sale of your instrument for you. We create professional photos and descriptions, manage the sales process, and handle shipping. We also provide the warranty to the buyer.

We'll also feature your gear on our Facebook page, our website, and many other retail platforms.

In return, we receive a reasonable commission, which is only due once your instrument is sold. The amount of the commission is generally based on the value of your instrument; in other words, the higher the value of your instrument, the lower the percentage you pay.

For consignment sales, we do not accept items valued at less than 1,500 euros.