Questions & Answers

Below you will find frequently asked questions that we receive from time to time.

If you still have any questions, just send us an e-mail or give us a call.

What are your opening hours?

There are no regular opening hours at RockWall Guitars.
Simply call or write an e-mail and make an appointment.

Is VAT included in your invoices?

The indicated prices are of course final prices, except for possible Shipping costs no more costs on top.

Since we mainly deal with used instruments, we apply the differential taxation according to §25a UStG, which should only be relevant for the commercial ones among you. VAT is then included in the price, but is not shown separately on the invoice.

If, in individual cases, there is an instrument to which the margin scheme does not apply, usually new instruments, this is indicated in the product description.

Which shipping company do you use?

As a rule, the instruments are sent by DHL. Other shipping companies are of course also possible by arrangement.

What payment options do you offer?

When ordering, an advance transfer to our bank account is sufficient. In exceptional cases, cash on delivery is also possible. Although we also offer Paypal, we are reluctant to do so because of the high fees you end up paying.

Cash payment is possible here on site.

Shipping costs, delivery times, prices

Shipping costs, delivery times and prices can be found at this point.

Tips if you want to send an instrument to us

If you want to send us an instrument for purchase/trade-in, here are some tips on packing:

  • Relax the strings of the instrument slightly, but not so loosely that the bridge can come loose.
  • Make sure that the guitar cannot move in the case, especially at the headstock. If it does, pad the gaps firmly, e.g. with paper.
  • Please do not send any keys or other metal objects loose in the suitcase, as this can cause ugly scratches or even chips in the paintwork. If necessary, put them in a bag and tape them up, then nothing can happen.
  • The guitar/case must not be able to move loosely back and forth in the box. Pad the wooden spaces between the box and case firmly, e.g. with paper.
  • In particular, pad the corners of the cases in the box well with paper or similar.
  • Large boxes are often available from bicycle or TV retailers. If all else fails, we will also be happy to send you a box including packaging material.
  • If the parcel is posted with DHL, make sure that the parcel is no longer than 1.20 meters. If the parcel is over 1.20m long, it is considered to be spear freight and will be significantly more expensive.
  • With DHL, a parcel is usually insured up to EUR 500. However, additional insurance for EUR 2500 or even EUR 25,000 can be added for a few euros.

What does "reserved" mean?

If a guitar is marked as "reserved", this means that we are currently waiting for receipt of payment for the instrument or that the instrument will be collected from us by the customer. If no payment has been received, it is possible that the instrument is still available for purchase.

So if you are interested in the instrument let us have a Message to come.

Purchase, trade-in, commission

Purchase and trade-in:
Of course we also buy guitars and basses or take them in part exchange.

Of particular interest here are Rickenbacker, Gretsch, Fender, Gibson, Duesenberg and Taylor.
Unfortunately, we do not usually buy amps and low-priced guitars or acoustic guitars.

If you would like to sell or trade in a guitar or bass please send RockWall Guitars an e-mail with your asking price. Please understand that as a dealer I cannot pay list prices but the usual dealer buy-in prices.


Commission:
With a commission sale, RockWall Guitars takes care of the sale of your instrument for you. We produce professional pictures and texts, take care of the sales process and the subsequent shipping. We also take care of the subsequent warranty for the buyer.

We also publish your equipment on our Facebook page, our own website and on many other trading platforms.

In return, we receive an appropriate commission, which is only due when your instrument is sold. The amount of the commission generally depends on the value of your instrument, i.e. the higher the value of your instrument, the lower the percentage you pay for it.

For commission transactions, we do not accept instruments with a value of less than EUR 1500.